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        1 - The Barriers of Effective Managerial Coaching When Facing Employees' Unsatisfactory Performance in a Data Center Services Unit
        Golnoosh Sharifan Seyyed Babak Alavi
        The purpose of this research was identifying the barriers of effective managerial coaching and their mechanisms of influence when "a manager faces the employee's unsatisfactory performance" in a data center services unit. The research was carried out using the grounded More
        The purpose of this research was identifying the barriers of effective managerial coaching and their mechanisms of influence when "a manager faces the employee's unsatisfactory performance" in a data center services unit. The research was carried out using the grounded theory strategy. Data was collected through semi-structured interviews with eighteen people comprising eight managers and ten employees, using theoretical sampling. Five barriers were identified one of which is a contextual characteristic of data center industry and its influence on coaching in that industry was not studied before. Two other barriers were not identified in previous studies either. The core category of the identified barriers is that sometimes the manger or the employee, ignore the unsatisfactory performance situation as a coaching situation. The mechanisms of influence of barriers were not found in the literature but in this study, three mechanisms were identified. First, they prevent manager from coaching behavior. Second, they prevent employee’s learning despite manager’s coaching behavior. Third, they weaken the employee-manager work relationship despite manager’s coaching behavior. Three solutions are suggested to data center service providers. First, employees and managers can take the situations of unsatisfactory performance as an appropriate opportunity for coaching by enhancement of their self awareness and mindfulness such that they consciously recognize the suitable moments for coaching. The organization should also promote the supportive approach of managers when they react to the employee’s unsatisfactory performance. Second, the human resource specialists and managers should help the employees develop required non-technical competencies. Third, the human resource specialists should help the managers learn how to motivate their employees and mechanisms of employee motivation for learning should be designed in the organization. Manuscript profile
      • Open Access Article

        2 - Barriers and Challenges of Managers Coaching Success in the Petrochemical Industry
        Akbar Hassanpoor Yusuf Vakili Saeed Jaafari Nia Raha Farhadi
        The purpose of the current study is to identify barriers and challenges of managers coaching success in the petrochemical industry for which mixed methodology is utilized. In the qualitative section, Clarke and Braun’s (2006) thematic analysis was used to extract the in More
        The purpose of the current study is to identify barriers and challenges of managers coaching success in the petrochemical industry for which mixed methodology is utilized. In the qualitative section, Clarke and Braun’s (2006) thematic analysis was used to extract the indicators of such barriers; it means that by studying current studies in this regard, basic, organizing and pervasive barriers were coded. Ultimately, a 40 – item questionnaire was obtained by using thematic analysis while the third-order factor analysis with partial lease squares approach was utilized to test the questionnaire. The research population consists of 167 petrochemical managers, deputies, and heads of whom 116 were selected by using the Cochran formula and simple random sampling method while the SMART PLS software package was used to analyze data. The third-order factor analysis findings indicated weakness in communicative and problem-solving skills. Weakness in feedback providing skills, improper managerial style, lack of setting pragmatic goals and obliging to them, improper coach’s behavior and vision, coachee’s propensity to commanding style, lack of trust to coaches, lack of coachee’s motivation, improper organizational culture and unawareness, structural weakness and lack of senior managers’ support, improper HR supportive systems and lack of supports by natural culture can be seen as the barriers on managers coaching success in the petrochemical industry. Additionally, findings indicate that barriers related to coach (0.91), intra-organizational barriers (0.81), inter-organizational barriers (0.68) and barriers related to coachee (0.55) have the highest and lowest impact on managers coaching success respectively. The final result is that the barriers to managers coaching success-tested model enjoys proper validity and reliability and can be used in the petrochemical industry. Manuscript profile